Currently, there are no refunds...shipping insurance is highly recommended. If an item arrives broken, you will need to contact your carrier. We package everything with great care and document each package before it is sent. It makes it easier if there is a problem with the carrier.
Exchanges are possible if an error on our part has occured. Return shipping is soley the buyer's responsibility.
With all that said, depending on the circumstances, exceptions could be made. We want you to be happy with your purchase. Please contact me at [casey@troughcreekcandleco.com].
